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A/C-7P RO, A/C-7S RO
7. Troubleshooting
dump” or “buffer print” by enabling
the Buffer Print option through the
A/C-7 RO’s configuration switches,
or Host/PC download command 42.
This causes all printing to be in
hexadecimal code, just as it’s
received from the host, to help in
tracing problems.
If you need to ship the A/C-7 RO,
use the original carton and
packaging to prevent damage.
7.1 A/C-7 RO Self-Test
Verify proper installation and
configuration of the A/C-7 RO by
performing an A/C-7 RO self-test.
The self-test prints out the current
software version, memory condition
(RAM and ROM), and the current
configuration selections.
NOTE
If you are operating a label
printer, put the printer in
ASCII hex dump mode, then
follow the self-test
instructions below. If the
label printer starts printing
the A/C-7 RO has passed the
self-test. To obtain a printout
of the current settings,
connect the A/C-7 RO to a
laser or dot-matrix printer.
This chapter provides instructions
for performing diagnostic tests on
the A/C-7 RO. It also contains a
problem resolution guide that
describes common problems with
the A/C-7 RO or the printer and
their solutions. If you are unable to
solve a problem by following the
procedures outlined in this chapter,
contact technical support.
Before calling, verify that the A/C-
7 RO is installed correctly, and that
its configuration settings are correct,
perform the appropriate diagnostic
tests outlined in this chapter, and
have the following information
ready:
• Printer and A/C-7 RO self-test
printouts
• Model number and serial
number of the A/C-7 RO
• Description of the problem
• Results of diagnostic tests
• Type of host system or controller
You may also need to print a “hex