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MAP 1020: Problem Determination
Purpose of This MAP
Use this MAP to get an error code if you were not provided one by the customer or
you are unable to load diagnostics. If you are able to load the diagnostics, go to
MAP 0020 in the Diagnostics Information for Multiple Bus Systems.
Be prepared to record code numbers and use those numbers in the course of
analyzing a problem. Go to “Step 1020-1.”
Step 1020-1
The following steps analyze a failure to load the diagnostic programs.
Note: You are asked questions regarding the operator panel display. You are also
asked to perform certain actions based on displayed POST indicators.
Please be observant of these conditions.
1. Insert the diagnostic CD-ROM disc into the CD-ROM drive.
2. Turn the power off.
3. Turn the power on.
4. If the keyboard indicator is displayed (the word keyboard on an ASCII terminal
or the keyboard and hand icon on a graphical display), press the F5 key on the
directly-attached keyboard or the number 5 key on an ASCII terminal.
Chapter 2. Maintenance Analysis Procedures (MAPs) 2-7