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Chapter 13 Troubleshooting
EOC350 Series User’s Guide
76
2 Check that the:
• Termination system and termination adapter have the same privacy key. Unmatched privacy keys
make it impossible for termination adapters to send/receive data to/from the termination
system. (The Web Configurator EP Management screen shows a red background for unmatched
termination adapters.)
• Host limit for each termination adapter is not zero. If the host limit of the termination adapter is
0 (zero) or the IN port is disabled, the termination adapter is not allowed to send/receive data.
• IN port for each termination adapter is not disabled.
3 Check the physical connection quality between the termination system and each termination
adapter by diagnosis tools.
4 If the connection quality is not good enough, please review the whole coax segment.
• Check the wiring topology does not have amplifiers.
• Check the total path attenuation, including mixers, combiners, splitters and taps.
• Check for noise sources.
5 Check the firmware version of the termination system and termination adapters.
I cannot transmit/receive data between termination adapters.
For security, termination adapters can’t communicate directly with each other.
I cannot reach high speed communication.
1 Check the bandwidth control settings, or the maximal throughput of your WAN service.
2 Check your physical connection quality.
13.4 Resetting the EOC350-TS to Factory Defaults
If you reset the EOC350-TS, you lose all of the changes you have made. The EOC350-TS re-loads
its default settings, and the username/password resets to admin/1234. You have to make all of
your changes again.
You will lose all of your changes when you reset the EOC350-TS to its factory defaults.
To reset the EOC350-TS,
1 Make sure the power LED is on.