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Troubleshooting
Troubleshooting (cont’d.)
Error Possible Causes Solutions
Mouse not detected
by system
• Mouse cable is not firmly
connected to the system
• Firmly connect the mouse cable to the PS/2 port
on the side of the system; or connect a USB mouse
to the top USB port on the rear panel of the system
• Mouse is not connected to the
system
• System needs to be reset • Turn the system OFF (press Power button on the
front panel). Firmly connect a PS/2 mouse to the
PS/2 port on the side of the system; or connect a
USB mouse to the top USB port on the rear panel of
the system. Press the Power button again to turn
the system ON
• There is no picture
on selected channels
/ camera picture is
not being displayed
• Camera cables are loose or
have become disconnected
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the DVR
and at the Camera
• Try moving the camera to another channel or use
another cable
• The image on the
DVR appears, but
does not have sound
• Audio cables are loose or have
been disconnected
• Check the AUDIO connections to the DVR
• Audio channel is set to OFF in
the system menu
• Open Main Menu
>Record and set channel 1 audio
to ON
• Audio is associated with the
wrong video channel
• Audio is only available for channel 1—connect the
audio capable camera to channel 1 to avoid
confusion
• I can’t set the time
on the DVR
• The system is recording • Stop all recording on the system before
attempting to set the time—resume recording
immediately after setting the time
• Schedule recording
isn’t working
• Schedule recording has not
been enabled
• Press
/ on the front panel or Virtual
Remote to enable schedule recording
• A recording schedule has not
been entered
• Open Main Menu
>Schedule. Configure up to four
recording Modes. Under the Chart tab, apply the
Modes to ALL days, or specific days
• Press
/ on the front panel or Virtual
Remote to enable schedule recording
• My system does not
seem to be recording
• Continuous recording may be
disabled
• Press
/ on the front panel, or on the
remote control or Virtual Remote—
ATTENTION:
For security, it is highly recommended to keep
continuous recording ON at all times
• Cameras may be disabled • Open Main Menu
>Record. Make sure cameras
are ON
• Motion detection is enabled • Motion detection means the camera will only
record when motion is detected. Open Main
Menu
>Record to enable/disable motion detection
on specific cameras