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Technical Support Solutions Guide 10/25/01 HP Simple Backup
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HP Simple Backup
Copyright 2000 VERITAS Software Corp. All Rights Reserved.
This README.TXT file provides late-breaking information that supplements the HP
Simple Backup user’s manual and on-line help. If information in the user’s manual or
help file conflicts with information presented here, the information in this
README.TXT file should be considered correct and the most recent.
The following subjects are discussed:
1. Multiple SCSI Device Setups on page 100
2. SCSI Controller on page 100
3. Delay After Media Format, Media Initialize, or Canceled Backup on page 100
4. CD-R Overwrite on page 100
5. Disaster Recovery on FAT32 or DBCS Systems on page 100
6. DOS ASPI Drivers on page 101
7. Erasing CD-RW Media on page 101
8. Booting from CD on page 101
9. USB and Firewire (1394) Devices on page 101
10. Disaster Recovery Configuration on page 101
11. Sparse Files on page 101
12. HP Simple Backup and Active Desktop Applications on page 101
13. File Permissions for Backups and Restores on page 101
14. Restoring Data from CD-RW Media on page 101
15. Disaster Recovery for Windows 2000 on page 101
16. Performing Disaster Recovery for Windows NT 4.0 Without Disaster Recovery
Diskettes on page 102
17. Conflict With Microsoft System Restore on page 102
18. PCHealth Updates on Windows ME on page 103
19. Device Issues With Windows Media Player 7.0 on page 103
20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB on page 103
1. Multiple SCSI Device Setups
If you are receiving an error indicating that the controller is not responding and you
have more than one device on your SCSI chain, make sure the Enable Disconnection
option in your SCSI controller’s BIOS setup is set to Yes (On).
If this option is off, the Windows miniport driver causes a SCSI bus reset when your
hard drive or CD-ROM is idle for more than 10 seconds. The reset causes the backup
device’s current operation to abort.
To set the Enable Disconnect option:
1. Enter your SCSI controller’s BIOS. For example, press and hold the CRTL-A keys
(for Adaptec controllers) during the computer’s boot sequence. 2. Switch ENABLE
DISCONNECTION to YES (ON). Sometimes this option displays as Disconnect/
Reconnect. Refer to your hardware manual for more information on this option.
2. SCSI Controller
If you experience sluggish performance with your SCSI controller, contact the
hardware manufacturer for the latest mini-port driver. Please make sure you have the
most recent versions of these drivers installed.
3. Delay After Media Format, Media Initialize, or Canceled
Backup
A delay of a few seconds to several minutes may result after canceling a format or
initialize operation. Delays may also occur after you cancel a backup job. Hard disk
activity will occur while information is removed from the catalog. Longer delays
occur if the medium contains a large number of files.
4. CD-R Overwrite
CD-R media (compact disc recordables) do not support the overwrite option.
5. Disaster Recovery on FAT32 or DBCS Systems
If you are running a Disaster Recovery on FAT32 (OSR2 and Win98) or DBCS systems,
you can significantly reduce the recovery time, by adding the line “SMARTDRV
4096" to the autoexec.bat. Then reboot your system.
Product Information Drive Specifications Interfaces Installation and Configuration
Drive Operation Tips and Techniques Software Maintenance
Troubleshooting Warranty and Support Release Notes Discontinued Products