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Technical Support Solutions Guide 10/25/01 HP DLA, Version 2.5
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6. Compressed Data
If you format a disc with compression, the disc will only be readable on a computer
with HP DLA installed.
7. Incompatibility with Direct CD
HP DLA and Direct CD perform similar functions and are incompatible. Some
computers equipped with the Windows XP operating system will have Direct CD
preinstalled at the factory. Please uninstall Direct CD then continue installing HP
DLA.
8. Incompatibility with MS Backup
If you experience conflict with MS Backup and HP DLA, please eject all HP DLA discs
or manually disable HP DLA during the backup process.
9. Problems with High Speed CD-RW Media
If you experience problems using high speed media with a low speed drive, please
check with the manufacturer of your drive to determine what type of media is
supported.
10. Problems formatting previously formatted DVD/CD-RW
media.
Media previously formatted using another application may not format properly
using HP DLA. To correct this try one of the following procedures:
Option 1:
Option 1:Option 1:
Option 1:
Full format or blank the media with the application used to originally format the disc.
Option 2:
Option 2:Option 2:
Option 2:
From a command line prompt type the following command (where <drive letter> is the
HP DLA device):
■
DLA format /F /H <drive letter>: none
For example, if your disc writing device is drive E, type:
DLA format /F /H e: none
Then format again normally.
11. Problems reading CD-R media
For a non Multi-Read CD-ROM drive to read a CD-R disc, the media must be made
"compatible." This media must not be compressed.
12. Multiple drive incompatibilities
If you have multiple IDE devices connected to the same IDE channel, you may
experience problems using HP DLA simultaneously with other mastering software. To
remedy this connect your IDE devices to different IDE channels (see your computer’s
User Guide for more information).
13. Enabling/Disabling HP DLA
To enable or disable HP DLA, right click on the drive in Windows Explorer then choose
either Enable or Disable.
14. Two identical drives
If you have two identical optical drives installed on your computer, HP DLA will only
recognize one.
15. Conflict with Nero software
If Nero disc mastering software is installed on your computer, HP DLA will not
recognize blank discs. The work-around for this conflict is to temporarily uninstall
Nero’s software. Nero products do not affect HP DLA’s ability to read discs containing
data.
16. Issue with USB and Firewire (1394) devices
If you have a USB or other "hot-swappable" device and unplug it from your
computer, HP DLA will not recognize the drive when it’s plugged back in unless the
computer is restarted.
Product Information Drive Specifications Interfaces Installation and Configuration
Drive Operation Tips and Techniques Software Maintenance
Troubleshooting Warranty and Support Release Notes Discontinued Products