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Technical Support Solutions Guide 10/25/01 hp dvd-writer dvd100i Warranty Information
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Chapter 10 Warranty and Support
This chapter is organized as follows:
hp dvd-writer dvd100i Warranty Information
DURATION OF LIMITED WARRANTY
Hardware - 1 Year
Software - 1 Year
The aforementioned warranty shall not apply to defects resulting from improper or
inadequate maintenance by the customer, customer-supplied software or
interfacing, unauthorized modification or misuse, operation outside of the
environmental specifications for the product, or improper site preparation and
maintenance.
In some regions, in addition to the normal local charges, fees may be charged for HP
technical support. If during your phone call, it is determined that your HP drive
requires repair, and you are within your drive's hardware-warranty period, phone
charges will be reversed.
1.
1.1.
1. HP warrants to you, the end-user customer, that HP hardware, accessories and
supplies will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or like-
new.
2.
2.2.
2. 2.HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due to
defects in material and workmanship when properly installed and used. If HP
receives notice of such defects during the warranty period, HP will replace
software media which does not execute its programming instructions due to such
defects.
3.
3.3.
3. .HP does not warrant that the operation of HP products will be uninterrupted or
error-free. If HP is unable, within a reasonable time, to repair or replace any
product to a condition as warranted, you will be entitled to a refund of the
purchase price on a pro-rated basis upon prompt return of the product. Refunds
within the first 3 months of ownership will be refunded at 100% of purchase price.
Refunds within 3-6 months of ownership will be refunded at 85% of purchase
price. Refunds within 6-9 months of ownership will be refunded at 55% of
purchase price. Refunds within 9-12 months will be refunded at 35% of purchase
price.
4.
4.4.
4. HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.
5.
5.5.
5. Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not
supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of
the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
6.
6.6.
6. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER
WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY,
OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF
THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or
hp dvd-writer dvd100i Warranty Information p. 94
Product Service and Support p. 95
Support Parts List p. 95