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Technical Support Solutions Guide 10/25/01 Making Audio CDs
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10.
10.10.
10. Click the OK
OKOK
OK button.
11.
11.11.
11. Repeat steps 5 through 8 for each remaining drive.
The HP drive's software installation fails
Uninstall the HP drive software:
Uninstall the HP drive software:Uninstall the HP drive software:
Uninstall the HP drive software:
1.
1.1.
1. Click the Start
StartStart
Start button, point to Settings
SettingsSettings
Settings, and click Control Panel
Control PanelControl Panel
Control Panel.
2.
2.2.
2. Double-click the Add/Remove Programs
Add/Remove ProgramsAdd/Remove Programs
Add/Remove Programs icon.
3.
3.3.
3. Scroll through the list of installed programs.
4.
4.4.
4. When you see your HP drive's entry, click it.
5.
5.5.
5. Click the OK
OKOK
OK button.
6.
6.6.
6. Follow all on-screen instructions to uninstall the software.
Reinstall your HP drive's software.
Reinstall your HP drive's software.Reinstall your HP drive's software.
Reinstall your HP drive's software.
Making Audio CDs
HP RecordNow reported an error while copying an audio CD
or you hear clicks and pops when playing audio CDs
Try using a different source drive
Try using a different source driveTry using a different source drive
Try using a different source drive
Use another CD-ROM or DVD-ROM drive, if one is available.
You can also use your HP drive as both the source and destination drive. HP
RecordNow copies the files or audio tracks from the CD to your hard disk, then back
to the CD-R or CD-RW disc. Make sure your hard disk has enough free space to hold
the entire contents of the CD you want to copy.
To change the source drive for an exact disc copy, click the Change
ChangeChange
Change button in the
device panel on the lower-right side of the RecordNow main window and select the
desired drive from the pull-down list.
When you change source drives or adjust the write speed, you should test your
record operations before making the actual recording. To have HP RecordNow test
your record operations before writing to a disc, follow these steps:
1.
1.1.
1. Click the Program Options button on the HP RecordNow main window.
2.
2.2.
2. Click the Advanced tab on the Program Options dialog box.
3.
3.3.
3. Check the Test operation before recording discs box.
HP RecordNow reported an incorrect file format
The specified file cannot be recorded to the CD because it is not in the correct format.
MP3 and WAV files must be recorded as 16-bit stereo files using a rate ranging from
22KHz to 44.1KHz.
See also:
■
HP RecordNow reported that there was a problem reading the disc being copied
on page 83.
■
HP RecordNow reported a write error on page 84.
■
HP RecordNow reported that your HP drive is in use on page 84.
Reading CDs
A computer CD-ROM drive cannot read a recorded disc
The disc is scratched, damaged, or dirty
The disc is scratched, damaged, or dirtyThe disc is scratched, damaged, or dirty
The disc is scratched, damaged, or dirty
If the disc is scratched or damaged, it may be unreadable. If the disc is dirty, gently
clean it to remove fingerprints, dust, and smudges:
1.
1.1.
1. Use a mild, nonabrasive soapy solution on a nonabrasive cloth to clean the shiny
side of the disc.
2.
2.2.
2. Wipe from the center to the edge of the disc.
3.
3.3.
3. Dry the disc completely before reinserting it into the CD-ROM drive.
Try reading the disc in an HP drive, if available
Try reading the disc in an HP drive, if availableTry reading the disc in an HP drive, if available
Try reading the disc in an HP drive, if available
Otherwise, try reading the disc in a different CD-ROM drive.
Product Information Drive Specifications Interfaces Installation and Configuration
Drive Operation Tips and Techniques Software Maintenance
Troubleshooting
Warranty and Support Release Notes Discontinued Products