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Technical Support Solutions Guide 10/25/01 HP Simple Backup
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6. DOS ASPI Drivers
In order to recover your system in Windows 9x from a SCSI-connected device, HP
Simple Backup requires that you provide a working DOS ASPI driver for your SCSI
card. In most cases, the Disaster Recovery Wizard will identify the necessary driver
and prompt you for a location. This driver is generally distributed on a floppy
diskette with your SCSI controller card.
If the controller card is unrecognized by HP Simple Backup, it will be necessary to
manually locate and configure the driver. See your hardware documentation for
more details.
7. Erasing CD-RW Media
HP Simple Backup does not support quick-erased CD-RW media. If you are using CD-
RW media that has been quick-erased, a full-erase should be performed on this
media before using it with HP Simple Backup.
8. Booting from CD
Some system configurations do not support booting from CD. For more information
on determining if your system is equipped for SCSI or IDE bootable functionality,
contact your SCSI controller vendor or system manufacturer.
9. USB and Firewire (1394) Devices
USB and Firewire (1394) devices are not supported in Windows 95 or Windows NT
Workstation. Disaster Recovery functionality will not be available when using a USB
or Firewire device.
10. Disaster Recovery Configuration
When preparing to run the Disaster Recovery process after a system failure, please
ensure that your drive configuration is the same as the configuration in use when the
backup was created. If the configuration is different, HP Simple Backup may not be
able to correctly restore all of your data.
11. Sparse Files
A significant difference between the estimated size and the actual byte count may
occur if your operating system is set to use sparse files. The reported difference will
have no effect on the integrity of your data.
12. HP Simple Backup and Active Desktop Applications
HP Simple Backup may report file miscompares of your Active Desktop applications
if they are enabled during a backup. This is normal behavior as these applications are
dynamically updated and therefore will not match archived copies.
13. File Permissions for Backups and Restores
In order to back up and restore all data files on your computer, you must have the
proper permissions to these files. Having READ permission to a file allows you to
back it up, but you must have WRITE permission in order to restore it. A System
Administrator, or a USERID with the Backup Operator permission level is required to
backup and restore your operating system, and all data files on your computer.
14. Restoring Data from CD-RW Media
Not all CD-ROM drives can read CD-RW media. When restoring data from CD-RW
(CD re-writable) media, you may need to use your CD-RW drive to read the media.
15. Disaster Recovery for Windows 2000
Some PC system manufacturers may be shipping versions of the Windows 2000
Professional operating system that contain limitations affecting the Disaster
Recovery feature of HP Simple Backup. Depending on which version of Windows
2000 this product is used for, the Disaster Recovery feature may not be available.
Product Information Drive Specifications Interfaces Installation and Configuration
Drive Operation Tips and Techniques Software Maintenance
Troubleshooting Warranty and Support Release Notes Discontinued Products