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Technical Support Solutions Guide 10/25/01 DLA 2.5 Known Problems
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DLA 2.5 Known Problems
DirectCD media read in DLA shows incorrect date/time
If a CD written to by DirectCD is read with DLA,
There may be a difference between the DLA date/time stamp and the date/time
stamp recorded from DirectCD.
The original date/time stamp from DirectCD is correct, with DLA’s is not.
We cannot determine if Direct CD is writing to the media correctly. DirectCD may be
the only program that can view this correctly. (PTR#5043900)
Backpack Re-Writer 4A: Not Detected by DLA.
A warning message from DLA
"No compatible CD Recordable or CD Re-Writable devices could be found on your
system." When using a Backpack Re-writer 4A.
Problem Description:
Problem Description:Problem Description:
Problem Description:
DLA appears to interfere with the driver installation for the Backpack Re-writer. If you
install the Backpack software first, restart the machine and install DLA, and restart
once more, you will not encounter any problems. However, if you install DLA first,
restart the machine and install the Backpack driver software, and restart once more,
you receive the above warning from DLA.
Despite this error message, the Backpack drive is mounted and has an assigned drive-
letter. You can browse the drive from My Computer and it is displayed within the
Device Manager. The drive will be recognized if you restart the computer another
time. (PTR#5043061)
Installation allowed to Network Drives
The installation path will allow choices to a network drive. The user will not be warned
of any problems. However, the user will receive an error “No compatible devices
could not be found on your system” when they try to run DLA. This is due to the
necessary driver files not available at the time of bootup.
The only solution is to have the user install all files to a local hard drive.
(PTR#5043959)
Simple Backup and DLA can’t be used simultaneously
This result is exclusive to computers with a CD-ROM and a CD-RW device or multiple
CD-RW devices installed.
When Simple Backup is in use for one optical device, it blocks access to all other
optical devices that are configured on that system.
This status is independent of device type, interface or bus configurations. Once the
Simple Backup operation is completed, access to all optical drives is restored.
The DLA product will report that the drive is in use if access is attempted during any
Simple Backup operation.
(PTR#5044123)
Very long volume label names get truncated in DLA tab and DLA properties
During the formatting of a CDR a name of 25 characters or more can be created.
However the name will be truncated at the 25th letter. (PTR#5044132)
Disabling auto-insert results in DLA not recognizing discs.
If auto-insert notification is disabled, DLA will not recognize a disc in the drive. Other
applications can see it and use the disc fine.
The user must enable auto-insert notification.
(PTR#5039302)
Incorrect error message with Win 95 and Office 97
If a user removes the media from the drive and tries to save a file through Office 97,
they will receive an error message “Floppy is not in use.” The message should be
“please insert media in drive.”
This error is limited to Windows 95 and Office 97. This may not be intuitive to the
customer. This means that the CD-RW drive does not have media inserted.
(PTR#5037772)
Two Identical drives not recognized
If there are two identical drives installed on the same system, DLA will only recognize
one drive.
This is a limitation of the CDB driver.
(PTR#5039525)
Product Information Drive Specifications Interfaces Installation and Configuration
Drive Operation Tips and Techniques Software Maintenance
Troubleshooting
Warranty and Support Release Notes Discontinued Products