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Technical Support Solutions Guide 10/25/01 HP Simple Backup
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18. PCHealth Updates on Windows ME
PCHealth performs automatic updates to your Windows ME (Millennium Edition)
system via the Internet. HP Simple Backup may not be able to restore PCHealth
directories if an update occurs during a backup or restore. Also, if a PCHealth update
occurs after you perform a backup, you may receive errors when attempting to
compare these files. To avoid this conflict, ensure that your PCHealth updates do not
occur during a backup or restore operation. For information on how to re-schedule
your PCHealth updates, consult your Windows ME documentation.
19. Device Issues With Windows Media Player 7.0
A conflict may exist between HP Simple Backup and early versions of Windows Media
Player 7.0. If HP Simple Backup no longer detects the devices attached to your
system after installing Media Player 7.0, you must reinstall HP Simple Backup.
20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB
ATAPI hard disks greater than 8 GB require Service Pack 4 (SP4) to be seen correctly
in Microsoft Windows NT. Therefore, the Disaster Recovery disks may be SP1 by
nature and not see these drives. There are 2 known workarounds for this issue.
1.
1.1.
1. Copy the ATAPI.SYS file from an installation of Windows NT that has SP4 or
greater. Then, replace the version on the Disaster Recovery disk with the newer
version. This should allow the hard drive to be seen from Disaster Recovery.
Or,
2.
2.2.
2. Reinstall the Operating System, apply the same Service Pack level that was
present at the time of backup and do the restore from Windows NT. Reboot the
machine after the restore, as prompted.
Product Information Drive Specifications Interfaces Installation and Configuration
Drive Operation Tips and Techniques Software Maintenance
Troubleshooting Warranty and Support Release Notes Discontinued Products