SVAT Electronics CLEARVU10 DVR User Manual


 
108CLEARVU10
SVAT ELECTRONICS
now you can see
Can not view the DVR through a Remote
(Internet) Connection
Check all your network connections.•
Repeat the steps on pg.72 again to make sure a conguration error was not made. •
If you still can not view the DVR, use the checklist inserted on• pg.86 to help you verify each step
as you complete it.
If you are NOT able to view your DVR through your external IP address after following the above •
steps, contact SVAT’s toll-free number for technical support. It is possible that your ISP is blocking
port 80.
I am not receiving any notication
emails from the DVR.
Check the Ethernet connection on the back of the DVR and your router.•
Check and make sure that a valid email address is associated with your USER ID under •
General>System>User Management and ensure that the E-MAIL NOTIFICATION option is set to
ON. Click APPLY.
After verifying that your email address is entered correctly, go to General>System>Mail and •
press the button next to TEST E-MAIL.
If you receive the email but are still not receiving alerts, check to make sure that the NOTIFICATION •
option is set to ON under General>Event/Sensor>E-Mail Notication. You will also have the
option to check and uncheck boxes that decide which events will send email notications, as well
as the intervals which emails are sent.
Remote control is not working Verify batteries are installed correctly.•
Make sure the remote is pointing at the IR sensor (below the power light on the front of the DVR)•
Check the System ID number under General>System>Control Device. Exit out of that screen and •
press the ID button on the remote. Enter the system ID# (for example, system ID would be 001).
Press Return on the Remote Control and try using the remote again.