Scanner Driver Error Messages
Error Message
Solution
Error in scanner. See the manual for solutions. • Make sure that your scanner or
printer and the computer are
connected correctly.
• Your scanner or printer may be
damaged.
Restart the computer, then
reconnect your scanner. If the same
error message still appears, contact
the service center.
USB connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
Please check and try again.
• Make sure that your scanner or
printer is turned on.
• Make sure that the selected scanner
is correct. Refer to the application's
manual for details.
• With USB connection, check the
connection of the USB cable and
reconnect as required.
Network connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to
obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.
Please check and try again.
• With network connection, check the
connection status and reconnect as
required.
A required file is missing or corrupted, or settings are incorrect. Try the
installation again.
• Reinstall the scanner driver from the
web page.
Cannot write or read file. • Exit running applications, check that
there is sufficient free space on the
hard disk, then scan again.
• Make sure that there is no problem
with the destination folder, file name,
or access permission.
There is not enough free disk space to complete the scan. • Delete unnecessary files on the hard
disk and scan again.
Printer is in use or an error has occurred. Check status. • Check the printer status.
The scanner is not available while in use by another application or user. • Close the other application.
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