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Chapter 7 Help & Assistance
Chapter 7 Help & Assistance
132
Black box appears on the screen
• Captioning may be turned on and in text mode. Check the settings in the Caption Display and Analog
Captions submenus in the Preferences menu. Go to pages 123 and 124 for more information.
Can’t select a particular channel
• The channel might be blocked or not approved in the Profiles menu. Go to page 90 for more information.
• You might have tuned to a vacant channel. You can remove channels from the channel list (go to page 94
for more information).
• Did you block the front buttons and try to use the channel buttons on the front of the TV? Try changing
channels with the remote control.
• If you’re using a VCR, press the TV/VCR button on the VCR to put it in the correct mode.
• Try disabling off-air guides (go to page 143) because the TV might be receiving invalid program guide
information from a digital TV broadcaster that is preventing the TV from tuning to a known channel.
The time is wrong in the channel banner
• The wrong time appears sometimes because the data sent via the broadcast is incorrect. To correct this
problem you need to disable the Off-Air Guides:
1. Select Assistance from the main menu.
2. Select Off-Air Guides from the Assistance menu.
3. Use the arrows on the remote to highlight Do Not Acquire Off-Air Guides and press OK to select it.
Then exit from the menu.
4. You should now rebuild the channel list by selecting System Options from the main menu and selecting
Channel Search.