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Chapter 7 Help & Assistance
Chapter 7 Help & Assistance
155
RCA LCOS Display Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year from date of purchase for labor.
• One year from date of purchase for parts.
• Two years from date of purchase for light
engine and lamp assembly.
The warranty period for rental units begins with
the first rental or 45 days from date of shipment
to the rental firm, whichever comes first.
What we will do:
• Pay an Authorized RCA LCOS Service Center
the labor charges to repair your unit.
• Pay an Authorized RCA LCOS Service Center
for the new, or at our option, refurbished
replacement parts, light engine, and lamp
assembly required to repair your unit.
How you get service:
• Call 1-866-SCENIUM and have your unit’s date
of purchase and model/serial number ready.
• A representative will troubleshoot your
problem over the phone.
• If the representative determines that you
should receive service, they will provide you
with the name(s) of the Authorized LCOS
Display Service Center in your area.
• Contact the Service Center and arrange for
home or pick up, repair, and return service,
provided that your unit is located within the
geographic territory covered by an Authorized
RCA LCOS Service Center. If not, you must
take your unit to the Service Center location at
your own expense, or pay for the cost the
Service Center may charge to transport your
unit to and from your home.
• Proof of purchase in the form of a bill of sale
or receipted invoice which is evidence that the
product is within the warranty period must be
presented to obtain warranty service. For
rental firms, proof of first rental is also
required.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual
describes how to install, adjust, and operate
your display. Any additional information
should be obtained from your dealer.)
• Installation and related adjustments.
• Damage resulting from non-approved
installation methods.
• Signal reception problems not caused by your
LCOS display.
• Damage from misuse or neglect.
• Batteries.
• Customer replacement fuses.
• Labor to replace the light engine and lamp
assembly after one year from the date of
purchase.