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Chapter 7 Help & Assistance
Chapter 7 Help & Assistance
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What to do
Call 1-866-SCENIUM to find out if your TV is still under warranty. If your TV is still covered by the warranty, we
will refer you to a service person who will replace the lamp for you.
If your TV’s warranty is expired, we will tell you where to purchase a lamp unit and you can install it yourself
using the directions that follow.
The lamp has been designed to make installation as easy as possible, but if you don’t follow the directions, there
is a risk of burn injury or electric shock. If you don’t feel comfortable replacing the lamp, call 1-866-SCENIUM to
have a qualified technician install the new lamp unit (a fee will apply).
IMPORTANT PRECAUTIONS: Before you begin, make sure you read and understand all of the instructions. If
you need any clarification, call 1-866-SCENIUM for help. You must follow all the instructions step by step.
Thomson multimedia cannot be held responsible for failure to adhere to the safety measures described herein,
the safety measures on the back panel of the TV, and any other reasonable safety practices and precautions.
Wait 30 Minutes Before You Replace the Lamp
The lamp unit’s temperature can reach 200 degrees. Unplug the TV and allow the lamp to cool thoroughly (for at
least 30 minutes) before you remove the burnt-out lamp.
• Don’t remove the lamp access door or remove the inoperative lamp unit until you have a replacement lamp
(this will reduce the risk that children or pets will come into contact with the hot lamp, and will keep
foreign objects and dust out of the lamp unit.)
• Never allow children or pets to play with the lamp access door at any time.
• Use only a genuine RCA lamp replacement unit (part number 252115)
• There are no user serviceable parts within the lamp unit itself. Don’t attempt to repair the lamp unit –
attempting to do so may cause injury, and will void your warranty.
Write the date you replaced the lamp unit here for future reference: