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Chapter 7 Help & Assistance
Chapter 7 Help & Assistance
142
New Access Card
Periodically, your program provider may issue you a replacement access card if you
subscribe to DIRECTV
®
programming. The New Access Card menu allows you to
transfer the information from the old card onto the new one. The access card fits
into a slot on the back of the TV (go to page 27 for illustration).
To replace the card:
1. Press MENU when the remote is in DIRECTV mode.
2. Highlight Assistance, and press OK.
2. Select New Access Card.
3. Follow the on-screen directions to validate the new card.
System Test
The System Test screen is accessed through the Assistance menu and allows you to
initiate diagnostic procedures on the DIRECTV System, if you subscribe to
DIRECTV
®
programming. You should use this feature to get your access card
number or when your television doesn’t seem to be receiving satellite signals
correctly.
Note: A message screen appears when you select System Test from the
Assistance menu. This screen tells you whether the system passed each test. If
your system fails the test, run the system test several times before concluding
that there is a problem. Occasional fluctuations in the phone line or satellite
signal can give temporary false readings. If you do not subscribe to DIRECTV
®
programming or you do not have your satellite dish antenna installed, the test
will fail.
Tip: Access Card
The access card was inserted into your TV at the
factory. Periodically, the program provider might
issue a new access card that you will have to insert in
the designated slot that’s on the back of the TV. See
page 27 for an illustration of the back of the TV.