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Chapter 7 Help & Assistance
Chapter 7 Help & Assistance
136
Invalid program guide information when you’re in TV mode
• Make sure your antenna is properly set up and receiving a strong signal. If this still does not correct the
problem, disable your system’s ability to acquire off-air TV program guides:
1. Press MENU (the main menu appears).
2. Press the arrow buttons to highlight Assistance, and press OK.
3. Press the arrow buttons to highlight Do Not Acquire Off-Air Guides, and press OK. Go to page 143 for
more information.
Ratings
The rating limits don’t work.
• You must lock the system in order for ratings that you’ve set up to take effect. Go to page 102 for more
information.
Forgot password: I don’t remember my system password and I want to unlock the ratings
• If you forget your system password and subscribe to DIRECTV
®
programming, you should call DIRECTV to
obtain a new one. You might be charged a fee for this service.
If you forget the system password and do not have DIRECTV
®
programming, remove the access card from
the TV’s back panel (store it in a safe place, or reinsert it upside down to store it in the TV). Press and hold
the INFO button on the front panel; simultaneously press and hold the WHO button on the remote control
while pointing it at the TV. Continue to hold for three seconds. All passwords will be cleared.
I don’t remember my profile password and I want to unlock the ratings
• Unlock the system, and then unlock the password.
I can’t watch a program even though it’s not violent or offensive
• The program might have been assigned NR (not rated) status. News, weather bulletins, etc., are often not
rated. Go to page 100 for more information.
• Check the ratings you have set (go to page 93 for more information about ratings limits).