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Chapter 19-Collaboration Server Administration and Utilities
Polycom, Inc. 19-43
The data collected is saved into a single compressed file containing all the information from
each system component in its relative format (.txt, .xml, etc...). In case the disk is
malfunctioning, the file will be written to the RAM (involves only a small amount of
information where the RAM size is 1/2 a gigabyte). The zipped file (info.tgz) can be opened
with the following applications: WinRAR and WinZip. The entire zipped file is then sent to
Polycom’s Network Systems Division for analysis and troubleshooting.
Using the Information Collector
When the Information Collector is used the following steps are performed:
• Step 1: Creating the Information Collector file.
• Step 2: Saving the Information Collector file.
• Step 3: Viewing the information in the Information Collector file.
• OS (Core dumps, CFG - DNS, DHCP,
NTP, kernal state, event logs
• CFG directory (without IVR)
• Signaling Trace files (H.323 & SIP) • Cards info: HW version, state and status
• Central Signaling logs • SW version number
• Processes internal state and statistics