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MELSEC-F
TROUBLESHOOTING11
11 - 45
11.5.5 Receiving errors during e-mail communication
YES
YES
Was the e-mail
successfully
stored?
Is the
e-mail receiving error
log normal?
Is "0001H" written
to BFM#14500?
Is the value of
BFM#14501 set
to "0001
H"?
YES
Can the receive
data be stored
in the device?
YES
No inquiry?
YES
Receiving
stops in the middle
of process?
YES
Did the characters
of the subject get
garbled?
YES
Is the sending
side the Ethernet
module?
YES
Receiving error
Change the conditions for executing
the mail receiving operation.
write "0001H" to BFM#14500
Fix the content according to the e-mail
receiving error log (see Section 11.4).
Correct error contents based on the
mail receive error code (BFM #14502)
No attached file.
Check the number of mails remaining
in the mail server.
Check the following items
Whether or not the mail server's system
is down.
Whether or not there is an error in the
communication
Because decode processing is
not performed,
it cannot be received normally.
Test the following items.
The sending side sends an attached file in binary code.
Whether or not the send data (attached file) is in ASCII code.
If the sending side is a PC, try sending using another mail program.
If there is any difference due to the mail program, check the mail settings again.
Check that the mail server's encode and decode are the same as the Ethernet.
EUC or SHIFT-JIS is used. Check the PC setting.
Send from the PC to the local-station.
Check the header information of the receive data sent from the Local station.
NO
NO
NO
NO NO
NO
NO
NO
YES
NO
YES
NO
Sending side sent in ASCII code.
Sending side converted the ASCII code to ASCII code once more.
The interval for inquiring the server is too long. No mail in the mail server
Codes other than "0 to 9" and "A to F" are used.
Check the following items.
Whether or not the mail server's system is down.
Whether or not there is an error in the communication path.
Set the inquiry interval shorter.
Check if there is any error in the
communication path.
Correct the codes to "0" to "9"
and "A" to "F."
Is the receive
data value incorrect?
(Characters got
garbled)
In case of Outlook Express, check "Property" "Details" "Content of header
information -Type: text-plain:charset=iso-2022.jp."
Correct the setting if it is charset="EUC.jp" or "SHIFT-JIS."
Whether or not the e-mail parameter
settings for the Ethernet module are
correct.