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Warranty
Please confirm the following product warranty details before using this product.
1. Gratis Warranty Term and Gratis Warranty
Range
If any faults or defects (hereinafter "Failure") found to be
the responsibility of Mitsubishi occurs during use of the
product within the gratis warranty term, the product shall
be repaired at no cost via the sales representative or
Mitsubishi Service Company. However, if repairs are
required onsite at domestic or overseas location,
expenses to send an engineer will be solely at the
customer's discretion. Mitsubishi shall not be held
responsible for any re-commissioning, maintenance, or
testing on-site that involves replacement of the failed
module.
[Gratis Warranty Term]
The gratis warranty term of the product shall be for one
year after the date of purchase or delivery to a
designated place. Note that after manufacture and
shipment from Mitsubishi, the maximum distribution
period shall be six (6) months, and the longest gratis
warranty term after manufacturing shall be eighteen (18)
months. The gratis warranty term of repair parts shall not
exceed the gratis warranty term before repairs.
[Gratis Warranty Range]
1) The range shall be limited to normal use within the
usage state, usage methods and usage
environment, etc., which follow the conditions and
precautions, etc., given in the instruction manual,
user's manual and caution labels on the product.
2) Even within the gratis warranty term, repairs shall
be charged for in the following cases.
a) Failure occurring from inappropriate storage or
handling, carelessness or negligence by the
user. Failure caused by the user's hardware or
software design.
b) Failure caused by unapproved modifications,
etc., to the product by the user.
c) When the Mitsubishi product is assembled into
a user's device, Failure that could have been
avoided if functions or structures, judged as
necessary in the legal safety measures the
user's device is subject to or as necessary by
industry standards, had been provided.
d) Failure that could have been avoided if
consumable parts (battery, backlight, fuse, etc.)
designated in the instruction manual had been
correctly serviced or replaced.
e) Relay failure or output contact failure caused by
usage beyond the specified Life of contact
(cycles).
f) Failure caused by external irresistible forces
such as fires or abnormal voltages, and Failure
caused by force majeure such as earthquakes,
lightning, wind and water damage.
g) Failure caused by reasons unpredictable by
scientific technology standards at time of
shipment from Mitsubishi.
h) Anyother failure found not to be the
responsibility of Mitsubishi or that admitted not
to be so by the user.
2. Onerous repair term after discontinuation of
production
1) Mitsubishi shall accept onerous product repairs for
seven (7) years after production of the product is
discontinued.
Discontinuation of production shall be notified with
Mitsubishi Technical Bulletins, etc.
2) Product supply (including repair parts) is not
available after production is discontinued.
3. Overseas service
Overseas, repairs shall be accepted by Mitsubishi's local
overseas FA Center. Note that the repair conditions at
each FA Center may differ.
4. Exclusion of loss in opportunity and secondary
loss from warranty liability
Regardless of the gratis warranty term, Mitsubishi shall
not be liable for compensation of damages caused by
any cause found not to be the responsibility of
Mitsubishi, loss in opportunity, lost profits incurred to the
user or third person by Failures of Mitsubishi products,
special damages and secondary damages whether
foreseeable or not , compensation for accidents, and
compensation for damages to products other than
Mitsubishi products, replacement by the user,
maintenance of on-site equipment, start-up test run and
other tasks.
5. Changes in product specifications
The specifications given in the catalogs, manuals or
technical documents are subject to change without prior
notice.
6. Product application
1) In using the Mitsubishi MELSEC programmable
logic controller, the usage conditions shall be that
the application will not lead to a major accident
even if any problem or fault should occur in the
programmable logic controller device, and that
backup and fail-safe functions are systematically
provided outside of the device for any problem or
fault.
2) The Mitsubishi programmable logic controller has
been designed and manufactured for applications in
general industries, etc. Thus, applications in which
the public could be affected such as in nuclear
power plants and other power plants operated by
respective power companies, and applications in
which a special quality assurance system is
required, such as for Railway companies or Public
service purposes shall be excluded from the
programmable logic controller applications.
In addition, applications in which human life or
property that could be greatly affected, such as in
aircraft, medical applications, incineration and fuel
devices, manned transportation, equipment for
recreation and amusement, and safety devices,
shall also be excluded from the programmable logic
controller range of applications.
However, in certain cases, some applications may
be possible, providing the user consults their local
Mitsubishi representative outlining the special
requirements of the project, and providing that all
parties concerned agree to the special
circumstances, solely at the users discretion.