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Troubleshooting
Network problems
Network Setup fails (Manual).
Ensure that the TV IP address is not the same as any other device
on the network.
❖ Example: IP address 192.168.0.100 and IP address
192.168.0.101 are different addresses on the same network.
Make sure the TV IP address is on the same subnet as the
networked computer.
❖ Example of proper setup: The computer has the IP address
192.168.0.100 with the Subnet mask 255.255.255.0, the TV
has the IP address 192.168.0.101 with the Subnet mask
255.255.255.0; both are on the same subnet.
❖ Example of improper setup: The computer has the IP address
192.168.1.100 with the Subnet mask 255.255.255.0, the TV
has the IP address 192.168.0.101 with the Subnet mask
255.255.253.0; they are on different subnets.
Unstable network connection.
When using a wired home network connection, unplug the LAN
cables, and then reconnect them.
When using a wireless home network connection:
❖ Reboot the router:
1 Remove AC power from the router and the television for
approximately one minute.
2 Reconnect AC power to the router.
3 Reconnect AC power to the television and turn it On.
4 After approximately two minutes, check connection
stability.
❖ Connect with LAN cables, if possible, and check connection
stability.
❖ Repeat the wireless network setup procedure and check
connection stability.
The media server name is not displayed.
The LAN cables, if used, are not connected properly, see
“Connecting the TV to a home network with an Internet connection
- wired” on page 44.
The WLAN, if used, is not configured properly.
The network setup on the Server is incorrect. Make sure both the
media server and TV are using the same network type (DHCP/
manual) and have compatible network settings.