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Chapter 8
Troubleshooting
Contacting Customer Care
For questions about your DIRECTV
®
HD DVR, your DIRECTV
®
programming or
your DVR service
After checking troubleshooting, call DIRECTV Customer Care at
1-800-531-5000 if you need help
• Connecting your HD DVR to your TV and other A/V equipment.
• With Guided Setup or daily phone calls that are failing.
• With an HD DVR that does not function properly even after restarting it.
• With other questions regarding the HD DVR or remote control.
• Activating or using a feature of the DIRECTV
®
programming or DVR service.
• Understanding an on-screen message regarding your service.
• When you call DIRECTV, you will need the 12 digit number on your DIRECTV
Access Card and the make, model, serial number, and 12 digit Receiver ID number of
your HD DVR, found on a label on the back of the HD DVR and on the System
Information screen. (Press the DIRECTV button, then select Messages & Setup, then
System Information.)
Website
You will find all of the most up to date information about DIRECTV’s products and
services at the DIRECTV website, DIRECTV.com.