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Chapter 8
Troubleshooting
• If you have a caller ID box, try removing it from the line since some models interfere
with the HD DVR modem's ability to make a call.
• If you have a cordless telephone, fax machine, or computer modem connected to the
same line, go to Messages & Setup, then Settings, then Phone, then Change Dialing
Options. Turn off “Phone avail. detection.”
• You might have too much line noise to make a connection. The HD DVR ships with a
25 foot phone cord. Try a shorter cord, or buy a line noise filter at your local
electronics store.
How long does the regular connection to the DVR service take?
• It is typically a short call, less than three minutes. When the software is being updated,
it may take longer, but this happens rarely (a few times a year).
Why does the HD DVR have to be connected to a phone line? Do I need to keep the
phone connected all the time?
• The HD DVR should be plugged in to a land-based phone line at all times to receive
the DVR service and DIRECTV
®
sports packages, and to send information about pay
per view event purchases to DIRECTV.
Does the regular phone call to the DVR service cost me any money?
• Connecting to the DVR service via the local dial-in number you chose is the same as
making a local telephone call. Any charges are your responsibility.
Does the occasional phone call to DIRECTV cost me any money?
• No, because your HD DVR only calls DIRECTV periodically and a toll free number is
used to make the call.