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Chapter 8
Troubleshooting
• If the program exceeds a limit set with Parental Controls, and Parental Controls are on,
you will need the password to view it.
• If you are attempting to order a pay per view selection with your remote control and
cannot, call DIRECTV Customer Care at the number provided on the back of this
guide.
I can’t find the station of a pay per view program I ordered.
• Information about pay per view programs you have purchased using your remote
control is available by selecting Messages & Setup from DIRECTV Central, and then
selecting Purchases.
I can’t cancel a pay per view purchase on the Purchases screen.
• You cannot cancel pay per view orders that you have watched, recorded, or tuned to.