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Chapter 8
Troubleshooting
Questions About Parental Controls
My Parental Controls are not working.
• For Parental Controls to work, they must be on (and not temporarily turned off).
Whenever you enter a password to bypass Parental Controls, Parental Controls
become temporarily turned off. If they are temporarily turned off, you can turn them
back on at the Parental Controls screen (see page 91), or by putting your HD DVR in
standby mode and then taking it out of standby.
Do I have to change Parental Controls settings before I can watch a program that
exceeds the current limits?
• No, you don’t. You can enter the current password to temporarily turn off Parental
Controls. If they are temporarily turned off, you can turn them back on at the Parental
Controls screen (see page 91), or by putting your HD DVR in standby mode and then
taking it out of standby.
I’ve lost my password for Parental Controls. What should I do?
• If you have lost your password, and you are a DIRECTV customer, you can call
DIRECTV Customer Care at the phone number provided on the back of this guide.