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Limited One Year Warranty
manufactured, approved and/or authorized, or repair of products
damaged by these modifications.
• A product used for commercial or institutional purposes.
• DIRECTV makes no warranty that the access connection will be a
local (not long distance) phone call.
• The continued provisioning of any of the programming and other
services delivered through the HD DVR including but not limited to
television programming, show information, program guide data, and
scheduling information.
• The content or other recorded programming stored on the HD DVR.
MAKE SURE YOU KEEP...
Please keep your sales receipt or other document showing proof of
purchase. Attach it to this User’s Guide and keep both nearby. Also keep
the original box and packing material in case you need to return your
product.
BEFORE REQUESTING REPAIR SERVICE...
Please check the troubleshooting section of this guide. This may save you
a call to DIRECTV Customer Care.
TO GET WARRANTY SERVICE...
Warranty service will be provided by DIRECTV. If you believe you need
service for your HD DVR, contact DIRECTV at 1-800-DIRECTV
(1-800-347-3288). A representative will go through a diagnostic checklist
with you. If it is determined that the product needs to be returned for
service or exchanged, you will receive a return authorization number. The
representative will give you complete shipping details.
TO GET OUT-OF-WARRANTY SERVICE...
To obtain out-of-warranty service contact DIRECTV at
1-800-DIRECTV (1-800-347-3288) for information on the possibility of
and any costs for repair or replacement of out-of-warranty products.
REMEMBER...
Record the model and serial numbers found on the product below.
MODEL # _____________________________________
SERIAL # _______________________________________
ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE
DURATION OF THIS EXPRESS LIMITED WARRANTY.
WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE
LAW OF ANY STATE OF THE U.S.A., THIS EXPRESS LIMITED
WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR
OBLIGATIONS OF DIRECTV. REPAIR OR REPLACEMENT AS
PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT
WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN
THE RETAIL PRICE OF THE DIRECTV
®
HD DVR. DIRECTV
SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS
OR IMPLIED WARRANTY ON THE DIRECTV
®
HD DVR.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE.
DIRECTV, Inc.
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV (1-800-347-3288)