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Chapter 8
Troubleshooting
Questions About Pick Programs to Record
There are very few or no shows listed when I press GUIDE or look for programs to
record. I can’t find my program in the listings, although I know it's on.
• Your HD DVR may not have all its program guide data yet. When you first begin to
use your HD DVR, it begins to download guide information from the DIRECTV
satellites. It takes a day or two before complete information (up to 14 days of
information) is available for you to use. If you cannot find a specific show that you
know is on, information for that show may not have been downloaded and indexed yet.
Wait a few hours and then try to find your program again.
• The guide may be using a channel list that does not include the channel you are
looking for. You can change the channels in a channel list, and change the channel list
that the guide uses. See page 56.
What do the different icons on the Now Playing List screen mean?
• For a description of each icon’s meaning, see the Glossary of Icons on the inside back
cover of this guide.
Can I record multiple programs simultaneously?
• It depends on how you connected your satellite dish and/or off-air antenna to your HD
DVR. If you connected two cables from your satellite dish to the HD DVR’s two
satellite inputs, and selected the “Two cables” option during Guided Setup, you can
record two programs at the same time, or record one program while watching another.
This works whether or not you also connected an off-air antenna.
• If you only connect one cable from your satellite dish antenna, and choose “One cable”
during Guided Setup, you will only be able to watch and/or record one channel at a