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Managing and Recovering a Remote System 73
First Steps to Troubleshoot a Remote System
The following questions are commonly used to troubleshoot high-level problems in the
managed system:
1
Is the system powered on or off?
2
If powered on, is the operating system functioning, crashed, or just frozen?
3
If powered off, did the power turn off unexpectedly?
For crashed systems, you can check the last crash screen (see "Viewing the Last System Crash
Screen"), and use console redirection ("Using Console Redirection") and remote power
management (see "Managing Power on a Remote System") to restart the system and watch the
reboot process.
Managing Power on a Remote System
The DRAC 4 allows you to remotely perform several power management actions on the
managed system to try and recover after a system crash or other problem. Use the Server
Control page to perform an orderly shutdown through the operating system when rebooting,
and power the system on or off.
NOTE: You must have Execute Server Action Commands permission to perform
power
management actions.
Selecting Server Control Actions
1
Select whether to perform an
Operating System Shutdown
(only for the
Reboot System
, and
Power Off
System,
Server Control Actions
).
If you want to make the system perform an orderly shutdown through the operating system
before the selected
Server Control Action
, select
Operating System Shutdown
.
NOTE: To use the Operating System Shutdown option, you must first install the DRAC 4 managed
system software, otherwise this option will be unavailable. For more information, see your
Dell
OpenManage Server Administrator’s User’s Guide.
2
Select one of the following
Server Control Actions
.
•
Reboot System
— Resets the system (equivalent to pressing the reset button); the power
is not turned off by using this function.
•
Power Cycle System
— Turns off the system power and turns it on again (equivalent to
pressing the power button twice).
•
Power Off System
— Turns off the system power (equivalent to pressing the power
button when the system power is on).
•
Power On System
— Turns on the system power (equivalent to pressing the power button
when the system power is off).
3
Click
Apply
to perform the power management action (for example, cause the system to
power cycle).