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User Guide for Cisco Digital Media Manager 5.2.x
OL-15762-03
Chapter 19 Content Distribution and Delivery
Reference
FAQs and Troubleshooting
• Troubleshoot DMS-CD, page 19-27
• FAQs for ACNS, page 19-30
Troubleshoot DMS-CD
• Check Deployment Status Details, page 19-27
• Check Appliance System Logs for Deployment Errors, page 19-28
• Use Snapshot Mode or Live Monitor Mode to Check for Deployment Errors, page 19-29
Check Deployment Status Details
Tip Values in the Timestamp column always signify one of these:
• The moment when you clicked Publish All to provision the described deployment package.
• When the described deployment succeeded.
• When the described deployment failed.
Procedure
Step 1 Choose Digital Signage > Digital Media Players > Deployment Manager > Deployment Status.
Step 2 (Optional) Would you like to limit how many deployment packages the table describes? If so, use
filtering options above the table.
Step 3 Examine the Status column for any use of the word “Failed.”
a. Whenever you see that a deployment package has failed, click its icon in the far right column.
b. Examine the Deployment Details popup window for any error message that might help you to
troubleshoot the failure.