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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide
xii Polycom, Inc
Defining a New Conference IVR Service ..........................................................................17-6
Defining a New Conference IVR Service ..................................................................17-6
Entry Queue IVR Service ...................................................................................................17-21
Defining a New Entry Queue IVR Service ..............................................................17-21
Setting a Conference IVR Service or Entry Queue IVR Service as the Default
Service ...........................................................................................................................17-26
Modifying the Conference or Entry Queue IVR Service Properties ....................17-27
Replacing the Music File ....................................................................................................17-27
Adding a Music File ...........................................................................................17-27
Creating Audio Prompts and Video Slides .....................................................................17-28
Recording an Audio Message ...................................................................................17-28
Creating a Welcome Video Slide ..............................................................................17-32
Inviting Participants using DTMF ....................................................................................17-33
Invite Call Flow ...........................................................................................................17-33
Entering Additional DTMF Codes ...................................................................17-33
Error Handling ....................................................................................................17-33
Guidelines ....................................................................................................................17-34
Enabling the Invite Participants using DTMF Option ...........................................17-34
Disabling the Invite Participant Option ..................................................................17-37
Default IVR Prompts and Messages ................................................................................17-37
Volume Control of IVR Messages, Music and Roll Call ...............................................17-40
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18-1
The CDR File ..........................................................................................................................18-1
CDR File Formats ..........................................................................................................18-1
Multi-Part CDR Files ....................................................................................................18-3
Guidelines ..............................................................................................................18-3
CDR File Contents ........................................................................................................18-3
Viewing, Retrieving and Archiving Conference Information ........................................18-4
Viewing the Conference Records ...............................................................................18-4
Multi-part CDR File display ................................................................................18-5
Refreshing the CDR List ..............................................................................................18-6
Retrieving and Archiving Conference CDR Records ..............................................18-6
Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19-1
Gateway Functionality .........................................................................................................19-1
Call Flows ...............................................................................................................................19-2
IP Participants ...............................................................................................................19-2
Direct Dialing ........................................................................................................19-2
Gateway IVR ..........................................................................................................19-5
Direct IP Dialing ............................................................................................................19-6
Dial-out Calls .........................................................................................................19-6
Dial-in Calls ...........................................................................................................19-7
Enabling or Disabling Direct IP Dialing ............................................................19-8
ISDN Participants .........................................................................................................19-8
Gateway IVR ..........................................................................................................19-8
Direct Dial-in to Endpoints or DMA VMR using Automatically
Generated Destination Numbers ........................................................................19-9
Interoperability with CMA ................................................................................19-10