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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
A-2 Polycom, Inc.
H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the
connection with the endpoint.
H323 call closed. No port left There are no free ports left in the IP card.
Caller not registered The calling endpoint is not registered in the gatekeeper.
H323 call closed. ARQ timeout The endpoint sent an ARQ message to the gatekeeper,
but the gatekeeper did not respond before timeout.
H323 call closed. DRQ timeout The endpoint sent a DRQ message to the gatekeeper,
but the gatekeeper did not respond before timeout.
H323 call closed. Alt Gatekeeper failure An alternate gatekeeper failure occurred.
H323 call closed. Gatekeeper failure A gatekeeper failure occurred.
H323 call closed. Remote busy The endpoint was busy. (Applicable only to dial-out)
H323 call closed. Normal The call ended normally, for example, the endpoint
disconnected.
H323 call closed. Remote reject The endpoint rejected the call.
H323 call closed. Remote unreachable The call remained idle for more than 30 seconds and
was disconnected because the destination device did
not answer. Possible causes can be due to network
problems, the gatekeeper could not find the endpoint's
address, or the endpoint was busy or unavailable (for
example, the “do not disturb” status is selected).
H323 call closed. Unknown reason The reason for the disconnection is unknown, for
example, the endpoint disconnected without giving a
reason.
H323 call closed. Faulty destination
address
Incorrect address format.
H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the
connection with the endpoint.
H323 call closed. Gatekeeper reject
ARQ
The gatekeeper rejected the endpoint's ARQ.
H323 call closed. No port left There are no ports left in the IP card.
H323 call closed. Gatekeeper DRQ The gatekeeper sent a DRQ.
H323 call closed. No destination IP
address
For internal use.
H323 call. Call failed prior or during the
capabilities negotiation stage
The endpoint did not send its capabilities to the
gatekeeper.
H323 call closed. Audio channels didn't
open before timeout
The endpoint did not open the audio channel.
Table A-1 Call Disconnection Causes (Continued)
Disconnection Cause Description