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Chapter 23-RMX Hardware Monitoring
Polycom, Inc. 23-21
LAN 0, LAN 1, LAN 2 Properties:
The RMX unit’s chassis contains 3 external LAN connectors which register the
following information listed below. The information will be refreshed every 8 seconds
and also contains a peek detector to log the maximal values, since the last peek values
reset.
2 Click Close to return to the HW Monitor pane.
Diagnostic Mode (RMX 1500/2000/4000)
Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect
malfunctions in the hardware component’s performance. Diagnostics are performed only
for the MFA, CPU and Switch (Cards: MPM+/MPMx, CPU, RTM IP and RTM ISDN). Two
types of Diagnostic Modes are available:
• Basic Mode
• Advanced Mode
A user using an Administrator Login, will be able to view and access the Basic Mode.
However, a Administrator “user” with Administrator permissions must be defined on the
RMX system. For more information see "Adding a New User” on page 15-4. A SUPPORT user
can access both the Basic Mode and Advanced Mode Diagnostics.
When Diagnostic Mode is initialized, the MCU is reset and upon restarting, the MCU will
enter Diagnostic Mode. Entering this mode causes the MCU to terminate all active
conferences and prohibits conferences from being established.
Diagnostic Mode is only enabled when connecting directly to the Shelf Management server.
Connecting to the Shelf Management Server:
• You cannot run diagnostics on the MPM card.
• On all RMX systems with version 7.0.2 & 7.6.1 slight changes were made to temperature
regulation and thresholds, resulting in more efficient responses by the system Fans.
• To run Diagnostics you are required to Login with Administrator permissions. A user with
Administrator permissions must be defined on the RMX.
• When accessing the Shelf Management server, the content displayed will be available in English
only.