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Before going to the customer site
Issue 9.1 June 2006 597
File download window
7. Click the Save button and browse to the directory on your laptop in which you want the file
saved.
To upgrade from release 1.2.x or 1.3.0
1. If you are upgrading from release 1.2.x or 1.3.0, on the Document Preview/Software
Updates page, locate the service pack file name that matches the load currently installed
on the system you are upgrading.
The file name ends with .tar.gz (for example, if upgrading from 1.3, the filename will be
similar to 03.1.661.5-1003.tar.gz).
2. Double-click the file name.
The system displays a File Download window.
3. Click the Save button and browse to the directory on your laptop in which you want the file
saved.
If using IA770, checking stored messages size,
obtaining service pack (or RFU) and language files
If IA700 is installed, check the size of stored messages, determine whether an service pack is
needed, and/or optional languages are used.
When upgrading Communication Manager to release 3.1 from a previous release, the size of
the messages stored in IA770 must be less than 72 hours due to a change in the voice
encoding algorithm from CELP to G.711. Before the going to the site, have the customer check
the size of messages stored in IA770 and, if greater than 72 hours, contact your service support
center.