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Questions About Connecting to the TiVo Service
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Do I need to keep the phone connected all the time?
• We recommend you leave the Recorder connected to the phone line all the time. The TiVo service will not interfere with other needs
for the phone line, and periodic connections will keep the Recorder’s program information fully up to date.
• You can also use a broadband Internet connection to connect to the TiVo service instead of a phone line. See Chapter 7 for details.
My Recorder’s phone connection to the TiVo service is failing.
• First, verify that your phone line is working by connecting a phone to it, then listening for a dial tone. Make sure the phone cord is
connected to both the Recorder and the phone jack. If the phone line is working, continue with the troubleshooting here. If it is not
working, contact your telephone service provider.
• The following tips require changing your Phone Dialing Options. To change Phone Dialing Options, go to TiVo Central, then select
Messages & Setup, then Settings, then Phone & Network Setup, then “Edit phone or network settings,” then Phone Dialing Options.
After you change a Phone Dialing Option, the Recorder will make a test connection to verify whether or not your problem was
solved.
Phone Connection Troubleshooting Tips:
• Try another local dial-in number. Select “Set Dial-In Number.” Confirm your area code, then select a new number from the list of
available numbers for your area.
• If you have voice mail on this phone line or use another non-standard dial tone, turn off “Dial Tone Detection.” (Select “Set Dial
Tone Detection,” then select “Off.”)
• If you dial a prefix for outside lines, be sure it is entered on the Phone Dialing Options screen. To enter or change a prefix, select
“Set Dial Prefix,” then follow instructions on the screen. For example, if you must dial 9 to reach an outside line, select “Set Dial
Prefix,” then press “9” then the PAUSE ( ) button. (This enters a 9, followed by a comma. The comma inserts a pause.)
• If you have call waiting, be sure it is disabled during the daily phone call. (Select “Set Call Waiting Prefix,” then enter the correct
prefix, usually “*70,”. You would enter “*70,” by pressing CLEAR then “7” then “0” then the PAUSE ( ) button.)