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Chapter 8
Troubleshooting
to search for programs by name, etc. The TiVo service may also provide you with new Showcases, TiVolution Magazine, and
service updates.
What happens if my Recorder loses power temporarily?
• Everything is saved—including your Now Playing programs—regardless of the length of time the Recorder is without power. The
only thing you will miss is a recording that was scheduled to occur during the time the power was out.
Will the TiVo service collect information about my viewing habits?
• TiVo has designed its system and instituted policies to ensure that TiVo is unable to access any of your personally identifiable
viewing information without your prior consent. TiVo does collect anonymous viewing information; that is, information about
viewing choices made while using your Recorder, which does not identify you as an individual or household. In other words, there is
no contact information associated with the viewing information that could identify the viewing information as coming from you or
your household. If you don’t want even your anonymous viewing information used in any way, you may simply call and tell us, and
we will stop collecting it. (See page 130 for our phone number.) For more information, see Chapter 9 or go to www.tivo.com/privacy.
How is information from the TiVo service delivered to my Recorder?
• The Recorder automatically makes regular connections to the TiVo service to download program information and other data.
Information may also be delivered by a special TiVo program that is recorded late at night (when it does not conflict with any of your
requested recordings).
Questions About Networking
I can’t find “Edit phone or network settings.”
• The menu item “Edit phone settings” will change to “Edit phone or network settings” after you connect a network adapter that the
Recorder recognizes to the Recorder’s USB port. To see the Phone & Network Setup screen, press the TiVo button to go to TiVo
Central, then select Messages & Setup, then Settings, then Phone & Network Setup.
If you have attached an adapter and still see “Edit phone settings:”
• Make sure the USB cable between the adapter and the Recorder is plugged firmly into both devices.