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Chapter 8
Troubleshooting
by selecting “Connect to the TiVo service now.” If your connection is successful, new program information will be downloaded and
organized, and become available to search in about 1 to 5 hours.
• Is your TiVo service account up to date? Check your account status on the System Information screen (from TiVo Central, select
Messages & Setup, then System Information). If your account is suspended or closed and you wish to re-activate it, go to
www.tivo.com/manage, or refer to page 130 for Customer Support contact information and give us a call.
• Occasionally the program information provided by the networks includes errors. We would like to hear of any inaccuracies you
discover so that we can work with our providers to correct them.
I can’t use features in Pick Programs to Record. The Recorder says it is organizing program information.
• Your Recorder may not have all its program information yet. The first time you go through Guided Setup, the Recorder downloads
program information from the TiVo service. The Recorder then indexes this information in the background over the next 4-8 hours.
As the program information gets indexed, more of it becomes available. After 8 hours, full information (for up to 2 weeks from the
time of the last successful connection to the TiVo service) is available for you to use. Wait a few hours, then try to find your program
again.
• If the Recorder loses power while it is indexing program information, the indexing process will stop until the Recorder makes a
successful connection to the TiVo service, and then will start again. If your Recorder lost power while it was indexing program
information, you can get it to start indexing again by plugging it in and then starting a connection to the TiVo service. To do this, go
to TiVo Central, then select Messages & Setup, then Settings, then Phone & Network Setup, then “Connect to the TiVo service
now.”
What happens if a sports event I have scheduled to record goes into overtime?
• The TiVo service cannot predict whether a sporting event might go into overtime, but we provide a feature that lets you add from one
extra minute to three hours at the end of a recording just in case. We call the feature the Overtime Scheduler. The Overtime
Scheduler has two options: “Start Recording” and “Stop Recording.” Both are available on the Recording Options screen. You can
even use the Overtime Scheduler to change the scheduled end of a recording while the program is being recorded. You can use the
Overtime Scheduler with any kind of program, not just sports. For more information on Recording Options, see page 43.
If you are watching a program while it’s being recorded, you can record an overtime segment in a couple of ways. One way is to go
into Now Playing, select the recording, then select “Change recording options.” On the Recording Options screen that appears, select