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Chapter 8
Troubleshooting
I can’t go to one of my channels.
• You may be using a channel list that does not include the channel you want. Use the numbers on the remote control to enter the
channel number, then press ENTER. For more information on using a channel list, see page 47.
• The channel you want may be showing a program that exceeds a limit set with Parental Controls. In this case, you will see only a
black screen with a notice that a limit has been exceeded. You will be able to tune to the channel if you use the Parental Controls
password. (For more information on Parental Controls, see page 89.) If your cable or satellite box has a feature like Parental
Controls, you may have to use the satellite or cable box’s remote to disable it as well.
I can’t find all the channels I receive in the Channels You Receive list.
• Have you changed your satellite or cable provider, or changed your subscription package? If you have, you should repeat Guided
Setup to specify your current satellite or cable provider and lineup. From TiVo Central, select Messages & Setup, then Restart or
Reset System, then Repeat Guided Setup. Press THUMBS DOWN three times, and then press ENTER. You may need to check all of
the available selections to find the right one since cable providers often change their lineups. For complete instructions on Guided
Setup, see Chapter 2.
• If you have cable, and have not changed your cable provider, go to Messages & Setup, then Settings, then Channels, then Cable
Lineup. Look at your cable or satellite bill, then check the Channels You Receive list. If the channels are incorrect, try another Cable
Lineup. If that does not work, go to www.tivo.com/support.
Questions About Live TV
Can I watch a program while it is being recorded?
• Yes, you can watch a program as it is being recorded; you can even start watching from the beginning while the rest of the program
is recorded! You can also watch any program stored in Now Playing while another program is being recorded.
The Channel Banner always says “To be announced.”
• Your Recorder probably does not have full program information. For details, see the question “I can’t find my program in Search by
Title or Search Using a WishList, even though I know it’s on,” on page 139.