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Questions About Networking
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• Confirm that you are using a recommended adapter. Check the list online at www.tivo.com/adapters. You may need to use a
different adapter.
My Recorder is not connecting to the TiVo service.
• You can make the Recorder connect to the TiVo service at any time. Press the TiVo button to go to TiVo Central, then select
Messages & Setup, then Settings, then Phone & Network Setup, then “Connect to the TiVo service now.”
• Your Recorder can connect to the TiVo service via a home network’s always-on broadband Internet connection, or via a phone line.
To change the type of connection your Recorder uses to connect to the TiVo service, press the TiVo button to go to TiVo Central,
then select Messages & Setup, then Settings, then Phone & Network Setup, then “Change connection type.”
• If your Recorder is having trouble connecting via a broadband Internet connection:
• Check that the Internet connection is available, then troubleshoot. There are two links in the chain between your Recorder
and the Internet: your Recorder’s connection to your home network, and your home network’s connection to the Internet. First,
confirm that the connection between your home network and the Internet is working. Try to go online and browse a web site from
a computer on the same network as your Recorder. If you cannot browse the Internet, you must fix the connection from your
network to the Internet. After you have fixed this connection, try again to make your Recorder connect to the TiVo service. (Press
the TiVo button to go to TiVo Central, then select Messages & Setup, then Settings, then Phone & Network Setup, then “Connect
to the TiVo service now.”) If you can browse the web, then see “My Recorder is not connecting to my home network,” below.
• Use a phone line. Use a regular phone line to connect to the TiVo service.
• If your Recorder is having trouble connecting over a regular phone line:
• Use broadband. If you have a home network with a broadband Internet connection, try allowing your Recorder to use it to
connect to the TiVo service over the Internet. Doing this eliminates the Recorder’s need to use a phone line. See Chapter 7 for
more details.