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Chapter 8
Troubleshooting
• Your phone line may have low voltage. Set ‘Phone Avail.’ Detection to “Off.” (Select “Set Phone Avail. Detection,” then select
“Off.”) If you have a cordless telephone, fax machine, or computer modem connected to the same line, try turning ‘Phone Avail.’
Detection off, as well. When ‘Phone Avail.’ Detection is off, you may hear a click on the line when the Recorder tries to call.
This is the sound of the Recorder picking up the line to see if it is free.
• If you use a wireless modem jack, try connecting the Recorder directly to a standard wall jack.
• If you have a caller ID box, try removing it from the line, since some models interfere with the Recorder’s ability to make a call.
• If you have DSL, try installing a DSL filter on your phone line.
• It could be that you have too much line noise due to the length of the phone cord. Try a shorter cord, or you can buy a line noise
filter at your local electronics store.
What if I need to use the phone while the Recorder is connecting to the TiVo service?
• You can interrupt the connection. To do this, pick up the phone, then hang it up. Wait about 45 seconds. When you pick it up again,
there should be a dial tone. Repeat this process if necessary.
What if my phone line is busy when the Recorder tries to connect to the TiVo service?
• The Recorder will continue to attempt to connect several times a day until it is successful. You can check the status of the connection
on the Phone & Network Setup screen (from TiVo Central, select Messages & Setup, then Settings, then Phone & Network Setup).
The status of the most recent connection is displayed near the top of the screen.
Am I charged for connections to the TiVo service?
• TiVo uses either a standard phone line or a broadband Internet connection to provide the TiVo service, and is available as a local call
in most areas. In some areas, however, local and long distance toll charges may apply. You are responsible for any phone charges.
Questions About DVDs and CDs
I cannot play DVDs or CDs on the HUMAX DVD Recorder.
• You must complete Guided Setup (see Chapter 2) before the Recorder can play DVDs or CDs.