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Chapter 9
Troubleshooting
When I turn on my TV, I see a blue screen with a TiVo logo.
Your Recorder is having trouble tuning to the channel you are on. Follow these steps to restore the video:
• Try changing channels. If the blue screen appears on just a few channels, you may be tuned to a channel to which you do not
subscribe, or you may be experiencing a weak signal on a channel to which you do subscribe. If you do not subscribe to the channel,
you should take it off the “Channels You Receive” list. (For more information, see page 50.) If you do subscribe to the channel, wait
24 hours to see if the signal improves, or call your cable or satellite provider.
• If you have a satellite or cable box, go to Messages & Setup, then select Video, then Connection to Recorder. Verify that you chose
the same cable on this screen that you used to connect your satellite or cable box to the Recorder.
• If the blue screen appears on every channel, and you have a cable or satellite box, make sure it is turned on.
• You may be experiencing a temporary cable or satellite outage; check with your cable or satellite provider.
• Check to make sure all of the appropriate cables are firmly connected to your Recorder, television, and other audio/video equipment.
For help with your cable connections, see the Start Here booklet and the Installation Guide.
• Verify that you are receiving a video signal by temporarily connecting the video source directly to the TV. If you still do not see any
video, there may be a problem with your cable, satellite, or antenna equipment.
• Restart your Recorder. (From TiVo Central, select Messages & Setup, then Restart or Reset System, then Restart the Recorder. Press
THUMBS DOWN three times, then press ENTER. You will see the Welcome screen, and the system will restart within about ninety
seconds. You can also restart the Recorder by unplugging it, waiting fifteen seconds, then plugging it back in.)
• The cables you are using to connect your Recorder to your TV or other equipment may be damaged or defective. Try exchanging the
cables connected to the Recorder with other cables that you know are working properly.