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TiVo Privacy Policy
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1.4 “Diagnostic Information” means a log file containing detailed
information about the operation of your TiVo DVR, such as memory
consumption, user interface response time, disk space, enclosure
temperature, and enclosure fan speed. Diagnostic Information logs
contain your TiVo DVR’s Service Number and are thus associated
with your Account Information. If you use the TiVo Plus service, you
may request that TiVo block the collection of Diagnostic Information
logs from your TiVo DVR as described in Section 4.1.
NOTE: If
your TiVo DVR is receiving the TiVo Basic service, you may not opt
out of TiVo’s collection of Diagnostic Information from that TiVo
DVR.
1.5 “Commerce Information” means personally identifiable
information that enables a commerce partner to fulfill your request to
participate in a promotion or transaction. From time to time, TiVo
may present special offers and/or enable you to purchase goods and
services from TiVo, or third party advertisers or promoters. You
would be informed of such offers on screen while using the TiVo
Plus service. Should you decide to take advantage of such an offer or
engage in a transaction, TiVo will collect and communicate your
relevant Contact Information and your interest in a specific offer or
transaction to the commerce partner sponsoring the promotion or
transaction. In addition to fulfilling your request, that commerce
partner may also use your Commerce Information to send you other
information in which you might be interested consistent with its own
privacy policies. This information is collected and disclosed by TiVo
only upon your affirmative response to an offer.
NOTE: Depending
on your level of TiVo service and the model of your TiVo DVR, such
features may not be available to you.
1.6 “Feature-Generated Request Information” means personally
identifiable information about television programming that you
request your TiVo DVR to record or identify using a feature offered
by TiVo, such as Remote Scheduling. Should you decide to use such
a feature, TiVo will collect the Personally Identifiable Viewing
Information associated with the fulfillment of your recording (or
scheduling conflict) request. TiVo may use this Personally
Identifiable Viewing Information as described in Section 2.2. TiVo
collects this information only upon your affirmative choice to use a
particular feature.
NOTE: Depending on your level of TiVo service
and the model of your TiVo DVR, such features may not be available
to you.
2 Use of User Information
2.1 Account Information. We use your Account Information to
establish and provide you with your TiVo service, provide the
necessary resources to your TiVo DVR, offer you new services when
they are available, and other legitimate business purposes. For
example, we use your e-mail address to communicate with you
regarding new services, and to exclude you from offers for services
you may already have. If you use the TiVo Plus service, we also use
such information to create your account with TiVo and to bill you for
the TiVo Plus service. Knowing your ZIP code, programming
source, and information about your cable or satellite box model
allows us to determine which programming information (e.g., times
and channels of programs) to send to your TiVo DVR.
We use your Account Information to communicate with you about
upcoming features in the TiVo service or promotions that might
interest you. If you use the TiVo Plus service, you may opt not to
receive communications in the future as explained in Section 4.1. We
also use your Account Information in aggregate form (i.e., excluding
any Contact Information) to generate demographic profiles of our
users as a whole to assist us to, for example, identify future users of
the TiVo service or other services.
NOTE: If your TiVo DVR is
receiving the TiVo Basic service, and you choose to provide us with
Contact Information, you may not opt out from receiving
communications in the future. However, you are not required to
provide us with any Contact Information so long as that TiVo DVR
is receiving the TiVo Basic service.