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Chapter 9
Troubleshooting
Questions About Recording Programs
I can’t find my program in the TiVo Live Guide even though I know it’s on.
• The Recorder uses the Channels You Receive list to search for programs. To check if you’ve selected the program’s channel, go to
Messages & Setup, then select Settings, then Channels, then Channels You Receive. Does the channel have a checkmark next to it?
To give it one, highlight the channel and press SELECT. (For instructions on personalizing this list, see page 50.)
• Look on the Phone & Network screen (from TiVo Central, select Messages & Setup, then Settings, then Phone & Network) for the
time of the last successful connection for program information. If it was more than 36 hours ago, your Recorder may be having
trouble connecting to the TiVo service. Select “Test connection” to test the current phone settings. If the test connection does not
succeed, see the troubleshooting on page 119. Once you have made a successful test connection, start a connection by selecting
“Connect to the TiVo service now.” If your connection to the TiVo service is successful, new program information will be
downloaded and organized, and become available to search in about one to five hours.
• Occasionally the program information provided by the networks includes errors. We would like to hear of any inaccuracies you
discover so that we can work with our providers to correct them.
• [TiVo Plus only] Is your TiVo service account up-to-date? Check your account status on the System Information screen (from TiVo
Central, select Messages & Setup, then System Information). If your account is past due or closed, go to www.tivo.com/manage to
update your account.
I cannot use features in Pick Programs to Record. The Recorder says it is organizing program information.
• Your Recorder may not have all its program information yet. The first time you go through Guided Setup, the Recorder downloads
program information from the TiVo service. It then indexes this information in the background over the next 4 to 8 hours. As the
program information gets indexed, more of it becomes available. Wait a few hours, then try to find your program again. After 8
hours, program information (for up to three days from the time of the last successful connection) is available for you to use.
• If the Recorder loses power while it is indexing program information, the indexing process will stop until the Recorder makes a
successful connection to the TiVo service, and then will start again. To start a connection to the TiVo service, go to TiVo Central,
then select Messages & Setup, then Settings, then Phone & Network, then “Connect to the TiVo service now.”