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Chapter 9
Troubleshooting
• Not sure? For a limited time, you can try TiVo Plus service simply by accepting our free trial once you get set up. You won’t be
charged a penny until you upgrade to TiVo Plus service via the TiVo web site (www.tivo.com/upgrade) or by calling TiVo directly at
1-877-367-8486. When you upgrade to TiVo Plus, you will register the service number of your Recorder and choose a billing option.
What happens if my Recorder loses power temporarily?
• Everything is saved—including your Now Playing programs—regardless of the length of time the Recorder is without power.
Programs scheduled to record during a power outage will not record.
Will the TiVo service collect information about my viewing habits?
• TiVo has designed its system and instituted policies to ensure that TiVo is unable to access any of your personally identifiable
viewing information without your prior consent. TiVo does collect anonymous viewing information; that is, information about
viewing choices made while using your Recorder, which does not identify you as an individual or household. In other words, there is
no contact information associated with the viewing information that could identify it as coming from you or your household. For
more information on the TiVo Privacy Policy, see Chapter 10 or visit www.tivo.com/privacy.
How is information from the TiVo service delivered to my Recorder?
• The Recorder automatically makes a periodic connection to the TiVo service. This connection downloads program information and
other data. Information is also occasionally delivered by a special TiVo program that is broadcast late at night and recorded when it
does not conflict with any of your previously scheduled recordings.