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Chapter 9
Troubleshooting
• Check to make sure all of the appropriate cables are firmly connected to your Recorder, television, and other audio/video equipment.
For help with your cable connections, see the Start Here booklet and the Installation Guide.
I can’t select an alternate audio track.
• Secondary audio programs (SAP) are not available for all programs. If you set the SAP as the default audio, programs that have SAP
will use it. Only one audio track is saved with recorded programs. If SAP is the default audio and a program you are recording has an
SAP, the SAP will be the recorded program’s only audio. You can set the default audio on the Television Audio screen (from TiVo
Central, select Messages & Setup, then Settings, then Audio, then Television Audio).
• Recorded programs, such as those in Now Playing, always have only one audio track, the one they were recorded with.
• You cannot change the audio track if you are watching a live program, but are not caught up to live TV. Catch up to live TV by
pressing the ADVANCE button. Changing the audio program will clear the saved part of the program you are watching, so you will
only be able to rewind live TV to the point where you changed the audio program.
Programs are playing in the wrong language.
• You may have selected the secondary audio program (SAP) as the default audio on the Television Audio screen. Most programs with
SAP use it to broadcast in an alternate language. To turn off the SAP, reselect the main audio program on the Television Audio
screen (from TiVo Central, select Messages & Setup, then Settings, then Audio, then Television Audio).
My audio system is set up to play in stereo, but it is only playing mono.
• Make sure that “Main Audio Program (stereo)” is selected on the Television Audio screen (from TiVo Central, select Messages &
Setup, then Settings, then Audio, then Television Audio).
• Check to make sure all of the appropriate cables are firmly connected to your Recorder, television, and other audio/video equipment.
For help with your cable connections, see the Start Here booklet and the Installation Guide.
I can’t hear TiVo sound effects.
If the audio setting Dolby Digital output is set to “Dolby Digital,” you will not hear TiVo sound effects. (See page 49.)