Filter
Top Products
A
dvanced Guide
>
Troubleshooting
> Cannot Connect to Computer Properly
Cannot Connect to Computer Properly
Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work/
"This device can perform faster" Message Is Displayed
If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at
a lower speed provided under USB 1.1. In this case, the machine operates properly but printing
speed may slow down due to communication speed.
Check: Check the following to make sure that your system environment supports
Hi-Speed USB connection.
Does the USB port on your computer support Hi-Speed USB connection?
Do the USB cable, and the USB hub if you are using one, support Hi-Speed USB
connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no
longer than around 10 feet / 3 meters.
Does the operating system of your computer support Hi-Speed USB connection?
Obtain and install the latest update for your computer.
Does the Hi-Speed USB driver operate properly?
Obtain the latest version of the Hi-Speed USB driver compatible with your hardware
and reinstall it on your computer.
Important
For details on Hi-Speed USB of your system environment, contact the manufacturer of
your computer, USB cable, or USB hub.
Page top
Page 536 of 628 pagesCannot Connect to Computer Properly