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Troubleshooting
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Paper Jams
Note
If you need to turn off the machine to remove jammed paper during printing, press the
Stop/Reset
button to cancel print jobs before turning off the machine.
If the paper is jammed in the Paper Output Slot or the Rear Tray:
Remove the paper following the procedure below.
1.
Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot,
whichever is easier.
Note
If the paper tears and a piece remains inside the machine, turn the machine off, open
the Scanning Unit (Cover), and remove the paper.
Be careful not to touch the components inside the machine.
A
fter removing all paper, close the Scanning Unit (Cover), and turn the machine back on.
If you cannot pull the paper out, turn the machine off and turn it back on. The paper may
be ejected automatically.
2.
Reload the paper, and press the Stop/Reset
button on the machine.
If you turned off the machine in step (1), all print jobs in the queue are canceled. Reprint if
necessary.
Note
When reloading the paper, confirm that you are using the correct paper and are loading it
correctly.
Loading Paper / Originals
A
5-sized paper is suited to printing documents consisting mainly of text. We do not
recommend using such paper to print documents with photos or graphics, since the
printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error
continues after removing the paper, contact your Canon service representative.
In other cases:
Make sure of the following:
Check 1: Are there any foreign objects in the Rear Tray or around the Paper
Output Slot?
Check 2: Is the paper curled?
Check 3: Load the paper after correcting its curl.
Page 558 of 628 pagesPaper Jams