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Before Going to the Customer Site
Issue 9.1 June 2006 463
Getting the Serial Number of the G700,
if Necessary
For a new installation of a G700 with an S8300, you need the serial number of the G700 Media
Gateway in order to complete the creation of the customer’s license file on the rfa.avaya.com
web site. To get this number, look for the serial number sticker on the back of the G700 chassis.
If the unit is delivered directly to the customer and you will not have phone or LAN line access
from the customer site to access the rfa.avaya.com web site, this task will require a preliminary
trip to the customer site.
Checking the FTP Server for Backing up Data
During the installation and upgrade procedures, you will need to back up the system data to an
FTP server. Normally, you will use an FTP server on the customer’s LAN for backups.
To do this, you will need information on how to get to the backup location:
● Login ID and password
● IP address
● Directory path on the FTP server
Check with your project manager or the customer for this information.
!
Important:
Important: Before going to the customer site, make sure that you can use a customer server
for backups.
Obtaining service pack files, if needed
If one or more service packs are required for this installation or upgrade procedure, and the
service pack files are not on your software CD, download the service pack files from the Avaya
Support web site to your laptop.
Service packs may or may not be needed, depending on the release of Communication
Manager. For both new installations and upgrades, you may need to install a service pack after
the installation or upgrade. For an upgrade, you may need a service pack before the upgrade as
well.
To download a pre-upgrade service pack
1. On your laptop, create a directory to store the file (for example, c:\S8300download).
2. Connect to the LAN using a browser on your laptop or the customer’s PC and access http://
www.avaya.com/support on the Internet to copy the required Communication Manager
service pack file to the laptop.