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Before going to the customer site
Issue 9.1 June 2006 667
Before going to the customer site
The procedures in this section should be completed before going to the customer site or before
starting a remote installation.
This section covers:
● Planning forms that the project manager provides on page 667
● Getting the serial number of the G700, if necessary on page 667
● Checking the number of allocated ports on page 668
● Checking the FTP server for backing up data on page 668
● Obtaining S8300 software and G700 firmware on page 668
● Obtaining service pack and language files, if using IA770 on page 671
● Completing the RFA process (obtaining license and password file) on page 672
Planning forms that the project manager provides
The project manager should provide you with forms that contain all the information needed to
prepare for this installation. The information primarily consists of IP addresses, subnet mask
addresses, logins, passwords, people to contact, the type of system, and equipment you need
to install. Verify that the information provided by the project manager includes all the information
requested in your planning forms.
Tip:
Tip: Appendix B: Information checklists provides several checklists to help you gather
the installation and upgrade information.
Getting the serial number of the G700, if necessary
For an upgrade of an existing G700, the existing license file can usually be reused. However, if
the customer is adding feature functionality (for example, adding BRI trunks), or if the upgrade
is between major releases (for example, 1.3 to 2.0), you will need the serial number of the
G700. To get this number, ask the customer’s administrator to log in to the S8300 web page and
select View License Status or License File from the main menu to display the serial number.
The serial number should also be on a sticker on the back of the G700 chassis but this number
is occasionally incorrect.