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3745 and Service Processor Maintenance
3745 and Service Processor Maintenance Using a CPN
The service processor console should be logged ON. If it is not go to “Console Use for Maintenance” on
page 1-1 for logging ON and return here.
1. On the MOSS-E View window, click on Program (in the action bar).
2. Click on Search CPN.
3. Enter the CPN.
4. The controller icon corresponding to the CPN is highlighted. On the bottom line of the MOSS-E View
window the type of controller (3745 or 3746-900) and its serial number are displayed.
5. Note the type of controller and double-click on the highlighted controller icon.
001
Was a 3745 Controller icon highlighted?
Yes No
002
Was a 3746-900 Controller icon highlighted?
Yes No
003
Go to Step 008.
004
Refer to the
IBM 3746 Nways Multiprotocol Controller Model 900 Service Guide
, SY33-2116.
005
The selected machine is a 3745.
Are you here for a hardware problem (with FRU)?
Yes No
006
For a 3745 microcode problem refer to the
Service Processor Installation and Maintenance
manual.
Use the "Handling the Microcode Change Levels" procedure in the "Maintaining the Code Loaded
on the Service Processor" chapter.
007
The 3745 Menu window is displayed.
Click on the Problem Management option.
Double-click on the Display Alarms option.
On the next window, double-click on the alarm which has the CPN corresponding to your call.
You obtain a FRU or a list of FRUs with the FRU location.
Note this information and go to “3745 FRU List” on page 1-53 for FRU replacement.
008
The service processor icon is highlighted.
Are you here for a hardware problem (with FRU)?
Yes No
009
For a service processor microcode problem, refer to the
Service Processor Installation and Mainte-
nance
manual. Use the "Handling the Microcode Change Levels" procedure in the "Maintaining the
Code Loaded on the Service Processor" chapter.
010
On the MOSS-E View window, double click on the service processor icon.
(Step 010 continues)
Chapter 1. START: How to Begin Troubleshooting 1-55